See what you get
The scorecard. The audit.
Here's what the free Leak Check and the paid audit look like when they land in your inbox. The company and every number below are made up for this example. Yours come from your own phones and your own data.
Sample Fictional company · example numbers
Free · Leak Check
The one-page scorecard
Leak Check scorecardExample Home ServicesMain line + website form · test week of Oct 6
2 / 6contacts handled well
| When | Test | What happened | Result |
|---|
| Mon 9:12 AM | Call | Answered on ring 3. Offered Thursday 9:00. | Booked |
| Tue 12:40 PM | Call | Voicemail. Callback the next afternoon, 26 hours later. | Slow |
| Wed 6:15 PM | Call | After hours. No answer, no voicemail greeting, no callback. | Lost |
| Thu 10:30 AM | Web form | Email reply 4 hours 10 minutes later. No phone call. | Slow |
| Fri 2:05 PM | Call | Answered. Questions answered, but no appointment offered. | No ask |
| Sat 10:05 AM | Call | Answered. Booked for Monday. | Booked |
What I found
- After 5 PM, calls go nowhere. No greeting, no callback the next morning.
- Voicemails wait about a day for a callback.
- Web forms get an email, not a call.
What I'd fix first
- A named owner for every missed call, with an alert.
- A callback target in minutes, not hours.
- Every answered call ends with an offered time.
$1,500 · Missed-Lead Audit
A page from the audit
The audit reads 60–90 days of your call tracking and CRM data. It ends with one number and a ranked fix list.
Missed-Lead Audit · summaryExample Home Services90 days · 1,204 inbound calls and forms
~7 jobsestimated lost per month
148missed calls never called back (12%)
2h 47mmedian time to first callback
61web leads with zero call attempts
38% / 21%booking rate, best rep vs. lowest
Ranked fix list
| # | Fix | Why | Est. per year |
|---|
| 1 | Callback queue with a 10-minute target | 148 missed calls never called back | $58,000 |
| 2 | Call every web form, not just email | 61 web leads never got a call | $24,000 |
| 3 | Booking script: always offer two times | Lowest rep books 21% vs. 38% for the best | $17,000 |
| 4 | After-hours plan: greeting + morning callback list | 31% of misses came after 5 PM | $12,000 |
Example numbers for a fictional company. This example assumes a $1,300 blended average job: about 7 lost jobs a month is roughly 84 a year, or about $109,000. The fixes overlap, so their estimates aren't meant to be added together. A real audit uses your own job values and close rates, and every estimate is labeled.
Free Leak Check
Find out what your phones are missing.
Five test calls and a web form over one week. A one-page scorecard. A 20-minute call. No logins, no cost.